Frequently Asked Questions
Everything you need to know about shopping with AALL & Create
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a return authorization code.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking link. You can also log into your account on our website to view your order history and current status.
What should I do if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund.